Journey Authentication for LivePerson
Journey

Overview

Journey is a trailblazing cybersecurity software business that sets the industry standard for safeguarding data and reimagining customer experiences in the contact center. Their patented Zero Knowledge Network® enables the encryption and verification of sensitive data for crucial processes like authentication, identity proofing, and secure transactions like payments, outbound campaigns, wire transfers, fraud prevention, and more. Journey enables all channels in the contact center to leverage the full array of smart device capabilities, such as facial biometrics and document scanning. The combination of Joiurney's secure network and platform and the features of smartphones enables contact centers to request, collect, encrypt, and route sensitive information .Journey's identity solutions are cloud-based, easy to implement, and integrated with all major contact center platforms.

Benefits

• Passwordless customer authentication, enables a sliding scale of fast and secure authentication, saving $1 per minute.
  
• Passwordless agent authentication enables agents to log into their environment using a face scan, saving $70 per password reset
  
• Outbound campaigns enable improved right party connect between 3x - 10x by creating trust between the caller and the customer
  
• Journey is vendor-agnostic, making it simple to implement regardless of most existing vendor relationships.
  
• Compliance, such as PCI, HIPAA, CCPA, and GDPR, are vastly simplified by the architecture of Journeys solutions.
  
• Secure digital and DTMF payments are simple in Journey's network to enable customers to use phone digital wallets in any channel